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What Our Privacy Policy Covers

At cingtogel, we only ask for the data needed to verify your account, match DANA, OVO, GoPay, or QRIS records, and answer a privacy request.

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cingtogel What Our Privacy Policy Covers
REQUEST CHANNELS

Where To Send Privacy Requests

The quickest privacy path is the account menu, where you can send a correction, export, or deletion request from the profile area.

Live Chat Use live chat after sign-in when you want a quick correction or deletion request. We can confirm the account email, note the request, and tell you what extra proof is needed before any change is processed.
Email Send email when you need to attach screenshots, payment references, or a written statement. We keep the thread linked to your registered address so the request can be matched to the right record.
Account Menu Open Profile > Privacy in the account area to submit export, correction, or deletion steps. That path is useful on Android Chrome, iPhone Safari, and desktop browsers when you want a documented request trail.
DATA HANDLING

How We Protect Account Data

We keep this policy practical: the data we store is limited to what you submit, what the browser sends, and what we need for account checks or request handling.

Data We Collect

We collect only the fields needed to open and secure your account, such as email, phone number, device type, and the reference tied to a DANA, OVO, GoPay, or QRIS transfer.

Cookie Use

Cookies remember your language choice, session state, and basic security checks. If you clear the browser on mobile or desktop, the session ends and you may need to sign in again.

Account Security

We use password-based access, sign-out controls, and device-session tracking so you can spot unfamiliar logins. If you change your password, the next session update applies after the active browser refreshes.

Retention Periods

Record retention follows the purpose of the data: account logs, payment references, and request history stay only as long as needed for security, accounting, dispute handling, or your own follow-up questions.

Request Changes

To correct or remove data, send the request from Profile > Privacy or email the address linked to your account. We may ask for one matching detail before we process a sensitive change.

Contact Path

If you want to know what we hold, ask through live chat or email and we will explain the category, source, and retention period in plain language within our posted support hours.

Common Questions About Your Privacy

Here we answer the privacy questions that come up most often: what we store, how cookies behave, how payment references are matched, and how to ask for a change. If your request involves DANA, OVO, GoPay, or QRIS activity, the reference number helps us find the right record faster. Access and service availability depend on local law and are available only where local law permits.

We ask for the details needed to verify your identity and keep the account secure, usually name, contact email, phone number, device data, and session logs. If you use DANA, OVO, GoPay, or QRIS, we also keep the matching reference.

Yes, we keep the reference and status needed to match the transfer to your account and handle disputes or account checks. We do not use that record for unrelated purposes, and retention follows the reason it was collected.

Open Profile > Privacy, or send a message through live chat or email from your registered address. If the change is sensitive, we may ask for one matching detail so we can protect the account from misuse.

We keep each record only for the period needed for security, accounting, support history, or legal handling where local law requires it. Once the purpose ends, we either remove it or keep only the part we must retain.

Yes. On Android Chrome, iPhone Safari, and desktop browsers, cookies keep your session and language choice working between page loads. If you clear them, the site may ask you to log in again.

You can contact us from the registered email, live chat, or the privacy request path inside your account. We answer in plain English and simple Indonesian during our posted hours, and the same local-law rules apply everywhere we serve.

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